When something fails, the first call matters. A few clear details let our team understand the situation, bring the right equipment and material, and get to work sooner. Our office number, (908) 276-1347, is also our 24/7 emergency line.
First, make it safe
Keep people away from the area. If there is a gas smell, downed wires or an immediate danger to life, call 911 and the utility first. For water main breaks on public streets, the water utility or town may also need to be notified.
The details that help most
- Location. The exact address or nearest intersection, and where on the property or street the problem is.
- What you see. Water surfacing, sewage backing up, a cracked or moved wall, a sinking surface.
- How big it is. Roughly how much water is flowing, how large the affected area is, whether it is spreading.
- What is at risk. Basements, foundations, roads, a building that has to stay open.
- Access. Gates, parking, overhead wires or anything that affects getting equipment in.
- Who is on site. A name and number for the person meeting the crew.
Photos if you can
If it is safe to take them, photos can help the team judge the situation before arriving.
What happens next
Our 24/7 emergency response team mobilizes with equipment and material kept at our facility for emergencies. Once the immediate problem is under control, permanent repairs, including utility work and surface restoration by our masonry division, can be planned.
Not sure whether it counts? Read what counts as a water, sewer or structural emergency, or just call.
